Warranty

LIFETIME STRUCTURAL INTEGRITY WARRANTY     

35-Year Finish and Wear Warranty.

BE SURE TO READ THE INSTALLATION INSTRUCTIONS AND MAINTENANCE GUIDE. IMPROPER INSTALLATION AND CARE MAY RENDER THE WARRANTY AS VOID.

These warranties, which begin from the date of purchase, apply to products used in dry residential applications. Lifetime warranty applies for as long as the original purchaser owns and resides in the home where the product was installed.

The warranty is subject to the recommendations and disclaimers mentioned herein. Warranty is valid where the product installation instructions have been followed.

NOTE: Product determined to have any possible defects by the person doing the installation should be returned to the retailer/supplier for inspection and possible replacement PRIOR TO INSTALLATION. All questions of product quality are to be addressed prior to installation. INSTALLATION IMPLIES ACCEPTANCE. No warranty will be offered for appearance related claims once the products are installed.

WARRANTY COVERAGE

Lifetime Structural Integrity Warranty: This warrants that product, in its original manufactured condition, is free from defect in material and workmanship including assembly dimensions and grading.

Finish and Wear Warranty: This warrants, to the original purchaser, that product finish surface will not peel off or wear through, from the date of purchase. 

Manufacturer's warranty extends to the value of the product purchased and does not include labour and installation costs. Your warranty (replacement or refund) is pro-rated based on the expired life of the warranty. 

Damages or defects resulting from or in any way from the listing below, are NOT COVERED UNDER WARRANTY:

  • Improper storage, handling or installation of the products.
  • Excessive or inadequate humidity in the area. Relative humidity in the area of use should be within a normal range of 35%-65%.
  • Abuse, lack of maintenance, neglect, abnormal use or misuse, negligence, corrosive chemicals and other unintended uses.
  • Failure due to structural changes in the sub-floor, the settling of building or uneven sub-floor that has not been adequately leveled. 
  • Damage caused during shipping is the responsibility of the shipping company. 
  • Dents, scratches, or abuse to the floor.
  • Chipping, warping, bridging or water and moisture damage.
  • Installation or use of flooring with visible defects.
  • Damage as a result of exposure to water or cleaning products.
  • Installation in damp rooms such as bathrooms, saunas, rooms with damp concrete, rooms with floor drains or rooms that could potentially flood.

Claims will only be considered if the wear or stain is larger than one square inch.

To file a warranty claim, please contact the original retailer where the product was purchased. If the retailer cannot resolve the problem or claim to your satisfaction, submit your warranty claim in writing (using our online claim form) within the warranty period.  All warranty claims must be made by the original purchaser in writing to Taiga Building Products and must include the following: 

  • A valid proof of purchase in the form of a sales receipt or other documents which establish proof of purchase.
  • A description of the problem and/or a photograph/sample that clearly shows the warranty problem

Taiga Building Products reserves the right to visit or have its agent or inspector visit the premises where the product claim originates to inspect the product in dispute and to remove samples for verification and technical analysis. Failure to provide reasonable access to the installation area or to provide requested information and/or documentation may result in denial of the claim .

THE WARRANTY IS NOT TRANSFERABLE, AND EXTENDS ONLY TO THE ORIGINAL PURCHASER.

Online Claim

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Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png bmp eps tif pict psd txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.