IT Support Engineer

POSITION: IT Support

Full Time

6 months Fixed term Contract

Taiga Building Products, Canada’s largest wholesale distributor of building products is looking for IT Support staff which is a full-time opportunity to join at Taiga’s Head Office, Burnaby (Metrotown area) immediately,

IT Support is responsible for tracking, prioritizing, and escalating  support requests received from Taiga employees via a 3^rd party managed service. The successful candidate will provide direct desktop technical support for all Taiga employees. This includes, but is not limited to, resolving all desktop software, hardware, and connectivity related issues.

DUTIES/RESPONSIBILITIES:

• Install, configure, support all desktop, laptop, and printer hardware and applications.
• Support remote access infrastructure, including, VPN and mobile devices.
• Deploy hardware using Microsoft Autopilot
• Maintain and improve customer services efforts.
• Provide end-user training when required.
• Manage users in Microsoft Active Directory

KNOWLEDGE/SKILLS/COMPETENCIES:

• University Degree/Diploma in Computer Science/Information Technology or equivalent work experience.
• In depth knowledge of Windows 10
• Working knowledge of Networking Principles.
• Working Knowledge of Windows Domains.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office 365 suite of applications
• Experience supporting applications such as Microsoft Teams and Outlook

OUR COMPANY:

We are a respected International Wholesale Distributor of Building Products with branch offices throughout Canada and in various locations in the United States. With a 40+ year track record of dependable service to the retail and industrial building material industry. We are certified to the Forest Stewardship Council® Chain of Custody standard by the Rainforest Alliance and are listed on the TSX.

HOW TO APPLY?

E-mail resume and salary expectation to hr@taigabuilding.com  Only candidates selected for an interview will be contacted.

Why work for Taiga?

Equal opportunity employer, leading wholesale distributor of building products within North America and overseas!