HydroXpert Archives - Taiga Building Products
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Exterior Wood, USA
Contact
Taiganow
Online Claim
Customer Info
Last Name
(Required)
First Name
(Required)
Phone Number
(Required)
Email Address
(Required)
Street Address
(Required)
City
(Required)
Province
(Required)
Postal Code
(Required)
What type of owner are you?
(Required)
Select
The original purchaser of the product
Second owner
Subsequent owner
What sort of project was the floor installed?
(Required)
Select
New residential installation
Residential installation renovation
New commercial installation
Commercial installation renovation
Floor level within structure
(Required)
Ex. Basement, Main Floor, 10th Floor Highrise
Flooring Installation Info
Floor category or type
(Required)
Select
Vinyl
Vinyl Tile
Laminate
Engineered Hardwood
Collection Name
(Required)
Colour Name
Dealer invoice #
(Required)
Taiga PO# if available
Please check end of each box
Quantity purchased
(Required)
Unit
(Required)
Select
Sqft.
Box
Dealer where flooring was purchased*
(Required)
Invoice Date
(Required)
MM slash DD slash YYYY
Your main contact's name at the dealer
Has someone visited the site?
(Required)
Select
Yes
No
Ex. Dealer/Taiga Rep/Contractor
Your main contact's email at the dealer
Product Information
Installer Name or Company
(Required)
Installation Date
(Required)
MM slash DD slash YYYY
Product installed per
(Required)
Select
End user DIY
Installer with license
Installer without license
Product not installed
Installation Type
(Required)
Select
Nailed
Clip
Click
Floating (glued into the mouth)
Double gluing
T&G
I don't know
Installer's License # (If applicable)
Do you have an installation report?
(Required)
Select
Yes
No
Subfloor Type
(Required)
Select
Plywood
OSB
Existing wooden floor
Concrete
Other - Please specify below
Subfloor moisture at installation
Please specify other subfloor type
(Required)
Subfloor PH at installation
Humidity in the air at the time of installation
Installed Membrane
(Required)
Select
Yes
No
Uncertain
Product with integrated membrane
Not applicable to the product
Has any leveling work been done on the subfloor
(Required)
Select
Yes
No
I don't know
Problem Description
Date you noticed the problem
(Required)
MM slash DD slash YYYY
Are there any expansion joints?
(Required)
Select
Yes
No
I don’t know
Length and width of one room/area with moulding separation
(Required)
Initial expansion gap when installed
Expansion gap now when problem reported
(Required)
Faults displayed during installation
Faults seen after installation
Detailed description of the problem
(Required)
Number of affected parts/Sqft affected
(Required)
Quantity of boards affected (claim quantity)
(Required)
Is there a transition molding between the pieces?
(Required)
Select
Yes
No
Additional details
Humidity in the air right now:
What type of heating do you have?
(Required)
Select
Heat pump
Gas
Electric
Wood-burning fireplace
Oil heating
Radiant heating
Do you have a humidifier?
(Required)
Select
Yes
No
Do you have a dehumidifier?
(Required)
Select
Yes
No
Do you have an air conditioner?
(Required)
Select
Yes
No
What product do you use to clean your floor?
(Required)
Is your basement finished?
(Required)
Select
Yes
No
No basement
Images to be attached to the request
Four Photos of Problematic Parts
Four photos of the problematic parts (Part 1)
(Required)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
Four photos of the problematic parts (Part 2)
(Required)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
Four photos of the problematic parts (Part 3)
(Required)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
Four photos of the problematic parts (Part 4)
(Required)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
Four Photos of the Problem (the problem must be clearly visible)
Four photos of the problem (Part 1)
(Required)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
Four photos of the problem (Part 2)
(Required)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
Four photos of the problem (Part 3)
(Required)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
Four photos of the problem (Part 4)
(Required)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
Four Photos of the Expansion Joints (if possible)
Four photos of the expansion joints (Part 1)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
Four photos of the expansion joints (Part 2)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
Four photos of the expansion joints (Part 3)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
Four photos of the expansion joints (Part 4)
Drop files here or
Select files
Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 1.
A photo of the end of the box (if possible)
Accepted file types: jpg, gif, png, Max. file size: 50 MB.
Documents to be attached to the claim
Copy of the original invoice
(Required)
Max. file size: 50 MB.
Proof of ownership (tax bill)
(Required)
Max. file size: 50 MB.
