2024 January – TREX | The Look of Wood

Customer Info

Last Name(Required)

First Name(Required)

Phone Number(Required)

Email Address(Required)

Street Address(Required)

City(Required)

Province(Required)

Postal Code(Required)

What type of owner are you?(Required)

What sort of project was the floor installed?(Required)

Floor level within structure(Required)

Ex. Basement, Main Floor, 10th Floor Highrise

Flooring Installation Info

Floor category or type(Required)

Collection Name(Required)

Colour Name

Dealer invoice #(Required)

Taiga PO# if available

Please check end of each box

Quantity purchased(Required)

Unit(Required)

Dealer where flooring was purchased*(Required)

Invoice Date(Required)

Your main contact's name at the dealer

Has someone visited the site?(Required)

Ex. Dealer/Taiga Rep/Contractor

Your main contact's email at the dealer

Product Information

Installer Name or Company(Required)

Installation Date(Required)

Product installed per(Required)

Installation Type(Required)

Installer's License # (If applicable)

Do you have an installation report?(Required)

Subfloor Type(Required)

Subfloor moisture at installation

Please specify other subfloor type(Required)

Subfloor PH at installation

Humidity in the air at the time of installation

Installed Membrane(Required)

Has any leveling work been done on the subfloor(Required)

Problem Description

Date you noticed the problem(Required)

Are there any expansion joints?(Required)

Length and width of one room/area with moulding separation(Required)

Initial expansion gap when installed

Expansion gap now when problem reported(Required)

Faults displayed during installation

Faults seen after installation

Detailed description of the problem(Required)

Number of affected parts/Sqft affected(Required)

Quantity of boards affected (claim quantity)(Required)

Is there a transition molding between the pieces?(Required)

Additional details

Humidity in the air right now:

What type of heating do you have?(Required)

Do you have a humidifier?(Required)

Do you have a dehumidifier?(Required)

Do you have an air conditioner?(Required)

What product do you use to clean your floor?(Required)

Is your basement finished?(Required)